Purpose-built AI  ·  Customer Feedback Intelligence  ·  Enterprise

Every Customer Feedback Instantly Understood
Automatically Actioned

OpenDots reads every piece of customer feedback, surfaces the intelligence inside it, and responds. All at the scale no human team can match.

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50k+
Responses sent monthly, 24/7
30+
Languages supported natively
<9min
Average response time

From millions of voices → to what actually matters

Every review read. Every pattern surfaced. Zero noise. Structure the intelligence no analyst can produce at scale.

Customer feedback analysed 1,250,441 in real time
Chaos
→
Processing
→
Clarity
1M+ Feedback Points
Patterns Emerging
Theme Intelligence
Negative Themes
Order accuracy issues
4,821
Slow service & long waits
3,102
Cold food on arrival
1,876
Hygiene & cleanliness
1,420
Positive Themes
Food quality & taste
5,340
App & loyalty rewards
2,914
Friendly staff & service
3,670
Quick delivery
2,180
Only What You Need to Act On
See your data like this →
Built for scale

One platform across all your physical
and digital channels.

From consumer apps to multi-location retail chains with hundreds of stores. One brand voice. Consistent replies. Chain-wide intelligence.

1000+
Store locations supported per client
6+
Platforms live and integrated
24/7
Production reliability
Google Play
Google Play Store
Android written feedback
Apple App Store
Apple App Store
iOS written feedback
Google Business
Google Business
Location listings & local feedback
X (Twitter)
Public mentions & replies
Instagram
Instagram
Comments, tags & DMs
LinkedIn
LinkedIn
Comments, replies & DMs
The Response Engine

The Response Engine built on human-ness.

Eight attributes that turn every reply into a thoughtful, brand-safe, policy-aware response. Not templated. Not robotic. Ever.

1
Understands the feedback
Intent, sentiment, key details
2
Mirrors the sentiment
Empathy meets clarity
3
Respects context
History, policy, nuance
4
Writes brand reply
Your best day, every day
Human by Design
Not templated. Not robotic. Ever.
Brand Voice Locked In
Your tone, every reply.
Guardrails Built In
Handles abuse and off-topic.
Approval Control
Auto-respond or approve first.
Multi-lingual
30+ languages. Auto-detected.
Real-Time Alerts
Critical feedback flagged instantly.
Smart Variety
No two replies sound the same.
Custom Rules
Auto-applied by feedback type.
Actual Customer Feedback
Kratika S*****
★★★☆☆
17 Jan 2026
"i order buy 1 get 1 free offer and i recieved only buy order not free order and i am so disappointed by this.....but food is good"
Detected
Negative: Complaint about BOGO offer
Positive: Appreciates food quality
Typical Template Response
Hi There, That is certainly not the experience we intend for our customers and we do apologize for any inconvenience. Kindly share your contact number at support@xxxxx.com so that we can fix this for you.
No personalisation Generic No context Templatized
OpenDots Response
OpenDots Response
Hi Kratika, we're glad you enjoyed the food, though we're sorry the offer experience was disappointing. For Buy 1 Get 1 offers, both items need to be added to the cart so one is discounted automatically. If this still doesn't work, please write to support@xxxxxx.com with your order details and we'll look into it.
Specific acknowledgement Warm empathy Clear guidance Mixed sentiment handled
The Analytics Engine

AI-Powered
Analytics

Turn User Reviews into Actionable Insights

AI that truly understands user feedback. OpenDots extracts and categorizes insights, tracks sentiment and trends, and analyzes competitor reviews with precision.

AI-Driven Sentiment & Trend Analysis

Automated 3-Level Review Categorization

Competitor Review Analysis

Automated Issue Prioritization

Smart Search across Reviews

See Analytics in Action
Analytics
What Makes
OpenDots Different?
Seamless Analytics + Automation in One Platform

No need for multiple tools – OpenDots provides instant insights and AI-driven review management in a single system.

AI That Tracks Trends & Evolves With Your Reviews

OpenDots doesn’t just analyze – it intelligently fits new reviews into existing hierarchies, tracks rating shifts, and prioritizes key concerns, ensuring long-term accuracy in trend analysis.

Enterprise-Grade Custom Solutions

For high-volume businesses, OpenDots offers custom AI models, API integrations, and advanced workflow automation.

All Features in Every Plan, No Hidden Restrictions

Every OpenDots plan includes full access to analytics and AI-powered responses. No locked features. No upsells. Just complete value.

Built to Scale: From Indie Apps to Global Brands

Whether you’re managing a single app or an entire portfolio, OpenDots scales effortlessly to support your growth.

Discover the OpenDots Advantage
Frequently Asked Questions
Do all plans include the same features?
+
Yes. We believe all businesses deserve access to high-quality tools. That's why every OpenDots plan includes the full feature set, including analytics, smart responses, dashboards, and advanced search. The only things that change across plans are
  • Number of reviews included each month
  • Number of team seats
  • Number of apps supported
  • Review history limit

Unlike many platforms, we do not restrict features based on how much you pay.

What is the "Response Workbench" ?
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The Response Workbench is your central hub for managing customer reviews and responses. It allows your team to:
  • View all incoming reviews and responses in one place
  • Filter by star rating, sentiment, response status, and more
  • Approve responses before they go live (if you've set up approvals)
  • See which responses were auto-posted based on your rules
  • Edit, manage, or manually respond to reviews across platforms

This workspace gives you complete visibility and control over how your brand engages with customers, all in a single dashboard.

How does OpenDots personalize review responses ?
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OpenDots generates responses that are smart, relevant, and aligned with your brand tone. It uses a mix of:
  • Intelligent modeling based on sentiment, star rating, and tone
  • Response Settings to reflect your preferred language and voice
  • Custom instructions that let you define how to respond to specific situations (For example, how to handle refund requests or location-specific complaints)

This combination ensures responses are not just polite, they are tailored to context and actionable.

See All FAQs