Reviews · review management software
OpenDots replies to every review on Google Play, the App Store and Google Business Profile, for all your apps and every location. It writes each reply for the person who left the review, in their language and within your rules. It needs no access to your internal systems, so it’s fully live from day two.
Google PlayAkash B•••★★★★★
Bhai jab tum mere ghar 400m dur aa sakta ho lekin mere ghar taraf nahi this is useless!
Hi Akash, hum samajh sakte hain ki yeh kitna frustrating hai jab delivery aapke ghar tak nahi pahunchti. Aapka area jald hi hamari serviceable list mein hoga.
Replied in Hinglish · 5 min
App StoreSam T•••★★★★★
Love the app, but please add dark mode. My eyes at 1am 😅
Thanks for the four stars, Sam! Your vote for dark mode is now with our app team. 🌙
Replied in 4 min
Google Business ProfileMeera K•••★★★★★
Had a booking for 8 and still waited 40 minutes for a table. Food was great once it came, but nobody told us what was going on.
Thanks for coming in, Meera, and we’re glad the food was worth it. A 40-minute wait with a booking isn’t good enough, and not hearing from us made it worse. We’ve passed this to the outlet team.
Replied in 5 min · alerted the outlet team
A real Google Play review with the name masked; the App Store and Google Business Profile examples are illustrative.
Examples
Each example shows how OpenDots reads the review, whether the reply goes out on its own or waits for your team, and the reply it writes.
Pick a review to see how OpenDots answers it
Kratika S••••• · Google Play
i order buy 1 get 1 free offer and i recieved only buy order not free order and i am so disappointed by this.....but food is good
Real OpenDots reply for a client · Google Play
With your systems connected, OpenDots can also check the order to see why the free item was missed, and credit it if your policy allows.
The first is a real OpenDots reply for a client, names masked; the others are examples of how OpenDots answers.
See the difference
i order buy 1 get 1 free offer and i recieved only buy order not free order and i am so disappointed by this.....but food is good
What OpenDots understood
Hi There, That is certainly not the experience we intend for our customers and we do apologize for any inconvenience. Kindly share your contact number at support@•••••.com so that we can fix this for you.
OpenDots replyHi Kratika, we’re glad you enjoyed the food, though we’re sorry the offer experience was disappointing. For Buy 1 Get 1 offers, both items need to be added to the cart so one is discounted automatically. If this still doesn’t work, please write to support@•••••.com with your order details and we’ll look into it.
A real Google Play review and the OpenDots reply, for a food-delivery app. Names masked.
Every tone, every language, your rules
Replies in Hinglish
Bhai jab tum mere ghar 400m dur aa sakta ho lekin mere ghar taraf nahi this is useless!
Hi Akash, hum samajh sakte hain ki yeh kitna frustrating hai jab delivery aapke ghar tak nahi pahunchti. Aapka area jald hi hamari serviceable list mein hoga, but hum sahi tarike se expand karna chahte hain.
Detects 30+ languages automatically
Follows your rules
Horrible, ordered vegetarian items from this app. they sent the boxes with non veg tape. no one in family touches non veg items.
Hi, we are extremely sorry for this serious mistake with your vegetarian order. Please write to •••••@•••••.com with your order ID, and we will provide you with a full refund immediately.
Applies your policies every time
Fits the mood
small package big explosion 👍👍👍
Anand, that’s what we call maximum impact! 😄 Small packages, big flavors. Thanks for the explosive review! 👍
nice
Hi Bhoomika, thank you for your positive feedback! 😊 … Would you consider updating your rating to 5 stars?
Six tones, and a nudge for the fifth star
Where your reviews live
A Google Play review, an App Store review and a Google review of one of your outlets each call for a different reply. OpenDots knows the difference, and none of them needs access to your internal systems.
OpenDots answers every review on every app you publish, in the reviewer’s language and within Google’s 350-character limit. Your reply is what the next person reads before they install.
Fully live from day two
OpenDots writes a developer response to every review on every app, answering what that customer said. Praise gets a real thank-you, and a bug report gets an honest next step.
Fully live from day two
OpenDots writes an owner reply to every review on each location’s Google Business Profile, from one store to the whole chain, in one voice.
Fully live from day two
Google review managementSome reviews need an order lookup or a refund. The reply points the customer to the right private channel, where Claire, the OpenDots AI agent, can resolve it with your systems.
You stay in control
Food safety, legal threats, journalists and media, abuse and VIP accounts always go to your team, whatever your settings.
Replies never invent refunds, dates or policies. When a review needs one of those, the reply points the customer to the right private channel.
A critical review reaches your team within minutes, with a draft reply ready.
You hand over one kind of review at a time. OpenDots never decides that for itself.
Why answering pays
+0.7★
Google says replying to a negative Google Play review can raise that rating by 0.7 stars on average.
Google Play Console6×
In a study of 4.5 million Google Play reviews, reviews that got a developer reply were six times as likely to have their rating raised (4.4% against 0.7%).
Hassan et al., Empirical Software Engineering, 2018+16.4%
Businesses that answered every Google review converted 16.4% more often than those that answered none, counting calls, website clicks and direction requests.
SOCi, The State of Google Reviews, 202289%
of US consumers expect businesses to respond to reviews, and half say generic, templated replies put them off.
BrightLocal Local Consumer Review Survey, 2026Getting started
Replying to reviews needs no access to your order, payment or support systems. Once you connect your review accounts on a short call, OpenDots learns your voice overnight and answers every review on Google Play, the App Store and Google Business Profile from day two.
Day 1
Connect
A short call to connect your review accounts
Overnight
Learn
Learns your voice from your past replies
Day 2 onward
Review
Your team checks the voice and the reply rules
Before go-live
Test
You choose which replies go out on their own
Go-live
Reply
Answers every new review
Every week
Insights
Every review also feeds your insights
Review management software brings the reviews customers leave about a business into one place and helps the team answer them. AI review management software also writes the replies. Good tools write a reply for the specific customer, in their language and in the brand’s voice, follow the brand’s rules, and let the team approve replies before they go out. OpenDots does this for reviews on Google Play, the App Store and Google Business Profile.
Google Play, the Apple App Store and Google Business Profile (Google Maps), for every app and every location you have. Replies on all three go live from day two.
Yes. OpenDots replies to Google Business Profile reviews for every location in your brand’s voice, within minutes, around the clock. For each kind of review you decide whether the reply goes out on its own or waits for your team’s approval, and sensitive reviews such as food safety complaints always go to your team.
It reads every new review on Google Play and the App Store, works out what pleased or upset the customer, and writes a reply to that review in the same language, following your rules. Google Play replies stay within Google’s 350-character limit.
No. Replying to reviews doesn’t need your order, payment or support systems, which is why it’s live from day two. When a review needs an order lookup or a refund, the reply points the customer to a private channel, where Claire, the OpenDots AI agent, can resolve it with your systems.
Yes. OpenDots learns your voice from how your team has already replied, and you can set the tone, taglines and what to say in each situation. OpenDots writes every reply fresh for the person who left the review, so no two replies read the same.
Yes. For each kind of review you choose whether OpenDots posts the reply on its own or keeps it ready for your team to approve, as it is or after an edit. Food safety, legal threats, journalists and media, abuse and VIP accounts always go to your team, whatever your settings.
More than 30, including Hindi and Hinglish. OpenDots detects the language automatically. Each reviewer gets a reply in the language and script they wrote in.
It tends to. Google says replying to a negative Google Play review can raise that rating by 0.7 stars on average, and a study of 4.5 million Google Play reviews found that reviews with a developer reply were six times as likely to have their rating raised (Hassan et al., 2018). For Google reviews, SOCi found in 2022 that businesses answering every review converted 16.4% more often than those answering none.
One platform
Don’t take our word for it.
Leave your details and we’ll get in touch. Before our first call, we run OpenDots on your public reviews, so you see it answer your own customers.
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