Cyber Hub, Gurugram★★★★★
Found a hair in my biryani. The manager said sorry but didn’t replace the plate.
Food safetyHeld for a personOutlet manager alerted
Draft ready for your team · 2 min
Google review management
One Google review management tool for every location you run.
OpenDots reads every review on each of your Google Business Profiles, replies in your brand’s voice within minutes, holds the ones that need a person, and shows which locations need attention first. It needs no access to your internal systems, so it’s live from day two.
- 100k+
- reviews answered every month
- 30+
- languages, Hinglish included
- < 9 min
- average response time, 24/7
Google Business ProfileAll locations · 212
| Location | Rating | This month | Waiting |
|---|---|---|---|
| Indiranagar, Bengaluru | 4.6▲ | 184 | 0 |
| Bandra West, Mumbai | 4.4▲ | 161 | 0 |
| Cyber Hub, Gurugram | 3.9▼ | 142 | 1 |
| Salt Lake, Kolkata | 4.3 | 97 | 0 |
Indiranagar, Bengaluru★★★★★
Best biryani in Indiranagar. The staff remembered our usual order!
That made our day! We’ll pass this on to the Indiranagar team. See you next time 😊
Replied on its own · 3 min
Illustrative example
Examples
See how it answers Google reviews.
Each example shows how OpenDots reads the review, whether the reply goes out on its own or waits for your team, and the reply it writes.
- It answers in the reviewer’s language and script, Hindi and Hinglish included.
- It never invents order numbers, dates or policies.
- Food safety, legal threats and abuse always go to your team, with a draft ready.
Pick a review to see how OpenDots answers it
Google Business Profile
Had a booking for 8 and still waited 40 minutes for a table. Food was great once it came, but nobody told us what was going on.
Example reply · Google Business Profile
With your systems connected, OpenDots can also alert the outlet manager about waits on booked tables at this location.
Illustrative Google reviews, and the replies OpenDots writes for them.
What it does
Everything you need to manage Google reviews, across every location.
Every location in one place
Reviews from all your Business Profiles in one view, from a single outlet to the whole chain.
A fresh reply for each review
Each reply answers what that customer said, in their language and your brand’s voice. No templates, and no two replies alike.
Your rules, at every outlet
Tell OpenDots what to say in each situation, such as a full refund offer for a veg/non-veg mix-up, and every location follows it.
You choose what goes out on its own
OpenDots can answer praise on its own while complaints wait for your team’s approval. Food safety, legal threats and abuse always go to your team.
Critical reviews flagged in minutes
A critical review at any location reaches the right team within minutes, with a draft reply ready.
Which outlets need attention
See which locations are slipping, what customers praise and complain about, and whether a problem is chain-wide or local to one outlet.
Compared
Replying in Google Business Profile, or with OpenDots.
Google’s own tools are free and fine for one outlet. Past a handful of locations, the work adds up.
| What | Google Business Profile | OpenDots |
|---|---|---|
| Where you reply | Location by location | Every location in one place |
| Who writes the reply | Your team, by hand | OpenDots, for each review, in your voice |
| Languages | Whatever your team writes | 30+, detected automatically, Hinglish included |
| Approvals | None built in | By kind of review: automatic, approve first, or a person |
| Critical reviews | An email for each new review | Flagged to the right team in minutes, with a draft |
| What customers say | Ratings, location by location | Praise and complaints counted across every location |
| App reviews | Not covered | Google Play and App Store in the same place |
| Cost | Free | First month free, then priced by volume |
You stay in control
You decide which reviews OpenDots answers on its own.
Kind of reviewAssistedAutomated
5★ praiseAutomated
Offer or coupon complaintAutomated
1★ about a late refundAssisted
Food safety complaintAssisted
- Assisted:
- OpenDots writes the reply and keeps it ready. Your team approves it in one tap, or edits it first.
- Automated:
- OpenDots posts the reply on its own, within your rules.
Always a person
Food safety, legal threats, journalists and media, abuse and VIP accounts always go to your team, whatever your settings.
No promises OpenDots can’t check
Replies never invent refunds, dates or policies. When a review needs one of those, the reply points the customer to the right private channel.
Critical reviews flagged
A critical review reaches your team within minutes, with a draft reply ready.
You hand over one kind of review at a time. OpenDots never decides that for itself.
Good replies
How to reply to Google reviews so customers notice.
OpenDots follows these rules in every reply, and your team can use them today.
- Answer every review, good and bad.
Silence under a 1-star review reads like agreement, and a thank-you under a 5-star one costs nothing.
- Reply to what they actually said.
Mention the dish, the wait or the person they wrote about. A reply that could sit under any review convinces nobody.
- Apologize once, then give a next step.
One clear sorry, then what happens now: who to contact, or what the outlet is changing.
- Keep personal details out of public replies.
Never ask for an order number or phone number there. Point people to a private channel.
- Write in their language.
A Hindi review deserves a Hindi reply, and Hinglish deserves Hinglish.
- Reply while they still care.
The sooner you answer, the more likely the reviewer is to read it, and so is the next customer deciding where to go.
Why answering pays
The next customer reads every review you leave unanswered.
+16.4%
Businesses that answered every Google review converted 16.4% more often than those that answered none, counting calls, website clicks and direction requests.
SOCi, The State of Google Reviews, 202289%
of US consumers expect businesses to respond to reviews, and half say generic, templated replies put them off.
BrightLocal Local Consumer Review Survey, 2026
Getting started
OpenDots answers every Google review from day two.
Answering Google reviews needs no access to your order, payment or support systems. Connect your Google Business Profile on a short call, and OpenDots learns your voice overnight and answers every location’s reviews from day two.
Day 1
Connect
A short call to connect Google Business Profile
Overnight
Learn
Learns your voice from your past replies
Day 2 onward
Review
Your team checks the voice and the reply rules
Before go-live
Test
You choose which replies go out on their own
Go-live
Reply
Answers every location’s reviews
Every week
Insights
Location-by-location insights every week
What is a Google review management tool?
A Google review management tool is software that brings the reviews from all your Google Business Profiles into one place and helps you answer them. A good one writes a reply for each review instead of pasting templates, lets your team approve sensitive replies, flags critical reviews quickly and shows how each location is doing. OpenDots does all of this, and covers your Google Play and App Store reviews in the same place.
Can I manage Google reviews for multiple locations in one place?
Yes. OpenDots brings every location’s Google reviews into one place, from a single outlet to the whole chain, and answers them in one voice. You can see which locations need attention first and whether an issue is chain-wide or local to one outlet.
Can OpenDots reply to Google reviews automatically?
Yes. For each kind of review you decide whether the reply goes out on its own or waits for your team’s approval. Most brands let OpenDots answer praise on its own; food safety complaints, legal threats, journalists and abuse always go to your team, with a draft ready.
Will AI replies to Google reviews sound generic?
Not when OpenDots writes each reply for the review. OpenDots answers what that customer said, in their language and in your brand’s voice, and no two replies read the same. In BrightLocal’s 2026 survey, 89% of US consumers expected businesses to respond to reviews, and half said generic, templated replies put them off.
What does OpenDots need to start answering our Google reviews?
Your Google Business Profile account, which you connect on a short call. OpenDots doesn’t need your order, payment or support systems, so replies go live from day two.
Which languages does OpenDots reply in?
More than 30, including Hindi and Hinglish. OpenDots detects the language automatically. Each reviewer gets a reply in the language and script they wrote in.
How quickly does OpenDots answer Google reviews?
Within minutes, around the clock. Across all channels, OpenDots’ average response time is under 9 minutes.
Does replying to Google reviews help a business?
It tends to. SOCi found in 2022 that businesses answering every Google review converted 16.4% more often than those answering none, counting calls, website clicks and direction requests.
How much does OpenDots cost?
Your first month is free, and our team sets OpenDots up with yours. After that, pricing depends on the volume of reviews and the channels you use. Write to hello@opendots.ai for a quote.
One platform
The rest of OpenDots.
- Claire, AI agentConnects to your systems and resolves requests on Instagram, X and email end to end: finds the order, checks the refund, tells the customer what happens next.See Claire
- InsightsSorts every conversation into themes, so each team knows what’s rising, what’s improving and what to fix first.See Insights
Don’t take our word for it.
See OpenDots on your own reviews.
- First month free
- We set it up with you
- 10 minutes of your time
Leave your details and we’ll get in touch. Before our first call, we run OpenDots on your public reviews, so you see it answer your own customers.
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Your free month starts with a look at what your customers are saying today.